Berlin Cold Night Help Map: Kältehilfe Shelters and Help Lines by the Hour
Pick a night and an hour and see which Berlin emergency shelters on the Kältehilfe list are open, who they take, and which help line is answering.
The October Kältehilfe list, the Kältebus, the Wärmebus and the Kältehilfetelefon on one night timeline.
When you pass someone sleeping out in the cold, the useful question is which number answers now and which shelter is open. This map puts the emergency shelters on the Berliner Kältehilfe list and the help lines on one night, so you can see both at the hour you are standing there.
What the map shows
The Berliner Kältehilfe runs from 1 October to 30 April. The map puts the 25 emergency shelters and night cafés on its October list on a map of the Berlin districts. Pick a night and an hour from 15:00 to 10:00 the next morning, and the places open at that hour light up, sized by how many places they have.
How it is worked out
Shelters, addresses, opening hours, seasons and the nights each night café opens come from the Kältehilfe list for October 2026, published on 30 September 2026.
The phone lines and their hours come from the city’s notice of 30 September 2026: the Kältehilfetelefon daily from October to April, 19:00 to 23:00; the Kältebus and the Wärmebus daily from November to March; 112 or 110 at any hour in an emergency.
A place on the list is not a free bed. Ask the Kältehilfetelefon or the shelter which one still has room.
From November the city adds more places than this October list shows. The Kältehilfe app has the current list. Checked on 3 October 2026.
How to use it
Ask the person first whether they need anything. Then check the hour: before 23:00 the Kältehilfetelefon can say which shelter to try, and from November the two buses drive out at night. If someone does not respond, call 112.